How to Get a Google Play Refund (2024)

What to Know

  • Within two hours of the purchase: From your device, find the app in the Google Play Store and tap Refund.
  • Within 48 hours: Go to Google Play Refund and follow the prompts. Or, go to your Google Play account and select Request a Refund.
  • For YouTube Music, you can cancel a subscription at any time. You aren't eligible for a refund unless your subscription has tech issues.

When you purchase a game, app, subscription, or other content from the Google Play Store, you might get a refund if you bought it accidentally or changed your mind. There are limitations, and policies differ depending on what you purchased. Here's how it works.

If You Made a Purchase Within the Last Two Hours

If you made your purchase within the last two hours, it's easy and quick to request a refund directly via the Google Play app on your mobile device. Just search for the app in the Play Store and tap Refund, then tap Yes to confirm.

How to Get a Google Play Refund (1)

How to Request a Refund From Google Play

If you're outside the two-hour window and you want to request a refund, first check to see if your purchase meets the Google Play refund criteria (see below). For most Google Play products, you need to request a refund within 48 hours of purchase.

  1. In a web browser, go to the Google Play Refund Request page, read the refund information, and select Continue.

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  2. Confirm the account used to make the purchase, then select Continue.

  3. Google Play displays a list of recent purchases. Select the purchase you want to be refunded, then follow the prompts. Google says you'll likely receive a refund decision within 15 minutes to four days.

Another Way to Request a Google Play Refund

If the automated refund-request system doesn't show your purchase, request a refund via your account history page.

  1. Using a web browser on your computer or a mobile browser on your mobile device, go to your Google Play account page and select Order History.

    How to Get a Google Play Refund (4)

  2. Locate the purchase you want to refund, then select Request a Refund (if available) or Report a problem.

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  3. Click Select an option.

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  4. Select the reason that you want to request a refund. If there is no perfect match, choose the closest one.

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  5. Describe your issue, or explain your request, in the provided field, then select Submit.

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  6. You'll get a refund decision email as early as 15 minutes after you submit your request, though it may take up to four days.

Cases of Fraud or Unauthorized Purchases

If you have a charge on your account that you didn't make, and nobody you know used your phone to make the purchase, then Google asks you to follow a specific set of instructions. You can report unauthorized purchases within 120 days of the original purchase.

Google Play Refund Policies

Refund policies differ depending on the Google Play product you purchased.

Apps, In-App Purchases, and Games

If you bought a game, an app, or made an in-app purchase, and you changed your mind, you may be able to get a refund from Google Play if it's within 48 hours of your purchase.

Google Play Movies and TV

If you purchased a movie or TV show and haven't watched the content, you can request a refund within seven days of purchase. If there was a problem with the content not playing and it's not your fault, you have 65 days to request a refund.

Google Play Books

For e-book rentals, all sales are final, and you can't request a refund. For e-book purchases, you can request a refund within seven days. If there was a defect or other technical issue, you have 65 days to ask for a refund.

For audiobooks, all sales are final unless the audiobook doesn't work.

YouTube Music Subscription

You can cancel a YouTube Music (formerly Google Play Music) Premium subscription at any time. However, you aren't eligible for a refund for the time you used the subscription. If there were technical problems or other defects with your subscription, you can request a refund and explain your situation.

Visit Google's official refund information for details about refunds on other Google Play products.

When to Contact the Developer

If your purchase doesn't meet Google Play's refund criteria, contact the developer directly.

Developers are not required to issue refunds, so this method is not guaranteed. Your best bet is to state your case honestly, be polite, and hope for the best.

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How to Get a Google Play Refund (2024)

FAQs

What to say to get a Google Play refund? ›

Explore refund request options
  • Go to play.google.com.
  • At the top right, click your Profile picture.
  • Click Payments & subscriptions. ...
  • For the order you want to return, click Report a problem.
  • Select the option that describes your situation.
  • Complete the form and note that you'd like a refund.
  • Click Submit.

Does Google Play refund easily? ›

According to the Google Play Store refund policy, you can request a refund for apps and in-app purchases within 48 hours of your purchase. E-books, audiobooks, movies, and TV shows can be refunded within seven days if you haven't downloaded or started watching the content.

What if Google Play refund is refused? ›

If Google rejects your refund request(s), you will need to contact the app developer for a refund. You should include the app where the issue was, a description of the issue, and what you'd like to be done about it.

How do Google Play purchases depending on the refund policies? ›

Within 48 hours of purchase: Google Play automatically allows refunds for apps and in-app purchases within 48 hours of purchase, no questions asked. Beyond 48 hours: Google Play's refund policy becomes more flexible depending on the specific situation. However, it's not guaranteed.

How to ask for a refund politely? ›

Dear Sir/Madam, I am writing this letter to request a full refund for the clothes I ordered from your store. I had received a lot of reviews which is why I ordered a few cloth materials worth Rs. 20,000 for my painting business. I regret to inform you that I am not satisfied with the materials.

How do I get the money back from Google Pay? ›

Bring the receipt and the item to the store. If the merchant asks you to swipe your card, hold the back of your phone to the contactless payment terminal. Tip: The retailer will let you know when you should expect your refund.

Can you request multiple refunds on Google Play? ›

User returns a paid app: After purchasing a paid app, a user has up to two hours to return it for a full refund. They can only return an app once. If they purchase the same app again, they won't be able to return it a second time. User requests a refund: Users can request a refund on Google Play.

How to request a refund on the app Store? ›

Request a refund for apps or content that you bought from Apple
  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to," then choose "Request a refund."
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription, or other item, then choose Submit.
Mar 7, 2024

How long does Google Play take to review a refund? ›

Most emails with refund decisions arrive within 15 minutes, but they can take up to four working days. For hardware devices: To return or get a refund for devices that you bought on the Google Store, go to the Google Store refunds page.

What is Google's refund policy? ›

Most items that you buy from Google Store are eligible for return, you can return the items within 15 days from the time you received them. Learn more about Google Store return policy. To check your device warranty and learn if you're eligible for a return, go to the Warranty Helper.

Why haven't I received my refund from Google Play? ›

If your refund is taking longer than expected, check your refund status on your Google Payments account. If the status is "Refunded," you will see a credit on your form of payment. If the status of a subscription is "Canceled," the order was never charged and you will not see a charge on your payment method.

How do I get my money back from an online purchase? ›

It's best to email or write to the trader - you can use a template letter. Keep a copy of anything you send, in case you need to check it later. If you can't contact the trader or they won't help, you can then ask your card provider or PayPal.

How do I force a refund on Google Play? ›

How to get a refund for Google Play movies, TV, and books
  1. Click here (on a computer web browser) to access your order history.
  2. Find the purchase you want to be refunded.
  3. Tap the Report a problem link next to the purchase in question.
  4. Tap the Select an option drop-down menu and select your reason for a refund.
Dec 19, 2023

How to force a refund on Cash app? ›

Refund a Payment
  1. Tap the Activity tab on your Cash App home screen.
  2. Select the payment.
  3. Tap . . .
  4. Select Refund.
  5. Press OK.

How long does a Google Pay refund take? ›

In most cases, users will receive an instant refund or the money will be credited back into the bank account in three to five working days.

How to refund in-app purchase Google Play Reddit? ›

PSA: If you made in-app purchases, you should request a refund!
  1. On your computer, go to play.google.com/store/account.
  2. Click Order History.
  3. Find the order you want to return.
  4. Select Request a refund or Report a problem and choose the option that describes your situation.
Aug 28, 2020

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